Support
Need help with your SendAPI integration? Here's how to reach us.
Contact
- Email: support@sendapi.co
- Response Time: We aim to respond to all inquiries within 24 hours on business days.
Before You Contact Us
Check these resources first — your answer might already be here:
- FAQ — Answers to the most common questions.
- Error Codes Reference — Every error code with causes and fixes.
- API Reference — Full endpoint documentation for all channels.
What to Include
When contacting support, please include:
- Your account email or API key prefix (e.g.,
sk_live_abc...) - The endpoint you're calling (e.g.,
POST /v1/sms/send) - The full error response (JSON body, HTTP status code)
- The request ID from the error response (e.g.,
req_01H9...XQ), if available - Steps to reproduce the issue
Feature Requests
Have an idea for improving SendAPI? Email us at support@sendapi.co with the subject line "Feature Request" and we'll review it.